Complaints or Grievances
The following links provide information regarding the filing of complaints or grievances against Lancaster Bible College | Capital Seminary & Graduate School or its employees acting on behalf of the college.
STUDENTS: Follow the link here for grievance policies. Students will not be subject to any unfair action or treatment as a result of initiating a complaint or grievance. Students also have the right to go directly to one of the agencies listed below.
EMPLOYEES: See the current Employee Handbook for various policies and procedures or contact the Director of People Development & Human Resources at humanresources@lbc.edu. Employees also have the right to go directly to one of the agencies listed below.
PROSPECTIVE STUDENTS, PARENTS, AND OTHERS: We encourage initial complaints or grievances to be filed with our Director of People Development & Human Resources (PDHR) at humanresources@lbc.edu. The PDHR Department has policies, procedures, and forms in place for specific complaints and grievances and can be viewed here. Individuals also have the right to go directly to one of the agencies listed below.
External Accountability Agencies
Individuals have the right to go directly to one or more of the agencies listed below to initiate a complaint or grievance if the student complaint cannot be resolved after exhausting the school's grievance procedure. The student should submit written complaints to:
Middle States Association of Colleges and Universities
3624 Market Street
Philadelphia, PA 19104
Association for Biblical Higher Education
5850 T. G. Lee Blvd, Suite 130
Orlando FL 32822
Pennsylvania Department of Education
Bureau of Postsecondary and Adult Education
333 Market Street, 12th Floor
Harrisburg, PA 17126
Maryland Higher Education Commission
Associate Director for Private Career Schools
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243